TERMS & CONDITIONS

Definitions

  • Company means the legal entity providing the Online Sales service (Bettaknit S.r.l.).

  • Customer means any natural person (consumer) or legal entity (professional/company) making a purchase through the Website.

  • Parties means the Company and the Customers, when referred to jointly.

  • Online Sale means the sale of Products by the Company through the World Wide Web, using its own telematic system and online payment services.

  • Website means the telematic system provided by the Company for the remote purchase of its Products.

  • Products means all goods available for purchase through www.bettaknit.com, including:

    • Physical products: movable goods such as, but not limited to: yarns, creative kits (including yarns, tools, and printed instructions), knitting and crochet accessories, handcrafting tools, printed patterns, books, and publications. These may be produced directly by Bettaknit S.r.l. or by selected third-party suppliers, and are branded with the "Bettaknit" name/logo or other distributed or co-branded trademarks linked to the Company's identity.

    • Digital products: digital content delivered in intangible form, accessible or downloadable from the Website after purchase, including PDF patterns, video tutorials, online courses, and multimedia training materials. These are protected by copyright law and intended for personal use only. They may not be shared, distributed, or reproduced without the express authorization of Bettaknit.

  • Contract means the online sales agreement between the Company and the Customer, concluded remotely via the telematic tools provided by the Company.

1. Introduction

These General Terms and Conditions of Sale (hereinafter, the “Terms”) govern the offer and sale of Products through the website www.bettaknit.it (hereinafter, the “Website”), operated by Bettaknit S.r.l., with registered office at Via Baccio del Bianco, 16/18 - 59100 Prato (PO), Italy, VAT No. 02487380970, registered with the Companies’ Register of Prato, REA PO-555141.
For any information or request, you can contact us at: betta@bettaknit.com.
Using the Website to purchase Products implies full acceptance of these Terms. Please read them carefully before placing an order.

2. Subject of the Contract

2.1. Bettaknit S.r.l. offers for sale and the Customer purchases, via telematic means, Products listed on the Website, including but not limited to: creative kits, yarns, tools, accessories, and learning materials for knitting and crochet.

2.2. The Contract is concluded exclusively online, following the Customer’s access to the Website and submission of an order as outlined in the purchasing process.

2.3. Product listings include descriptions and images. Images are for illustrative purposes only and may differ from actual products in color, dimensions, or finish.

2.4. The Company reserves the right to modify these Terms at any time. Changes do not affect orders placed prior to the date of modification.

3. Customer Obligations

3.1. The Customer agrees to pay the full price of the Products and any applicable fees (e.g., shipping), as specified in the Online Sales Contract.

3.2. Upon completing the purchase, the Customer agrees to save or print the Terms and the product specifications for future reference, in compliance with Articles 52 and 53 of Italian Legislative Decree 206/05.

3.3. The Customer must provide accurate, personal data. False or third-party information is strictly prohibited.

4. Conclusion of the Contract

4.1. The Contract is finalized through the Website once the Customer completes the order process at www.bettaknit.it.

4.2. The Customer must read and accept these Terms before confirming the order. Confirmation implies full acceptance.

4.3. The Contract is valid only if the acceptance procedure is completed.

5. Recipients and Territorial Scope

5.1. Sales are available to Customers residing in the European Union and other countries supported for delivery. Shipping methods are detailed on the Website.

6. Prices and Payments

6.1. All prices are in Euros and include VAT.

6.2. Online prices apply exclusively to remote sales and may differ from retail or market prices.

6.3. Shipping costs are shown separately and vary based on destination and shipping method.

6.4. Prices, shipping fees, and other charges may be changed at any time without notice. Orders confirmed prior to any changes will retain the previous pricing.

6.5. Orders must be paid in Euros, inclusive of taxes, shipping, bank fees, and any applicable charges.

6.6. Orders will be processed only after full payment is received.

6.7. Accepted payment methods include credit/debit cards, PayPal, bank transfer, and any other options made available on the Website.

6.8. Orders not paid within 3 (three) days will be canceled unless payment proof is provided.

7. Product Availability

7.1. Products are available while listed on the Website and in stock.

7.2. The Company will process and fulfill orders as quickly as possible, subject to workload and stock availability.

7.3. If a Product becomes fully or partially unavailable after ordering, the Customer will be notified promptly.

7.4. In case of total cancellation:

  • The Customer will be notified.

  • The Company will issue a full refund.

7.5. In case of partial cancellation:

  • The order will be confirmed for the available items only.

  • The Customer will be informed.

  • Only the available items will be shipped.

8. Order Fulfillment, Shipping, and Delivery

8.1. The Company will ship the Products within the timeframe indicated in the order confirmation. Delivery times are estimates and not binding.

8.2. If temporary unavailability occurs, the Customer will be notified and may choose to cancel the order or accept a longer delivery time. If the price changes, the Customer will be informed and asked to confirm the purchase.

8.3. A shipping confirmation will be sent by email. The Customer is responsible for providing accurate delivery details. If the delivery fails due to incorrect information or failure to collect, the Products will be returned to the Company, which may refund only the product value, excluding shipping. Additional charges for storage or return will also be at the Customer's expense.

8.4. The Company is not liable for delays caused by force majeure events (e.g., strikes, customs, weather).

8.5. The Customer must verify the delivery immediately and report any issues or discrepancies without delay. Products will be deemed accepted unless a complaint is made. If the packaging is visibly damaged, the Customer should refuse delivery or accept with reservation.

9. Right of Withdrawal (Consumers Only)

9.1. According to Article 59 of the Consumer Code, the Customer has 14 days from delivery to withdraw from the Contract without justification.

9.2. To exercise this right, the Customer must email betta@bettaknit.com, specifying the order number and items to be returned.

9.3. Withdrawal is valid only if:

  • Products are unused and undamaged;

  • Returned in original packaging;

  • Not digital or PDF products;

  • Not personalized items;

  • Returned in one shipment, at the Customer’s expense.

9.4. Once the request is received, the Company will confirm by email and provide return instructions. Returns must be sent within 14 days to:

Bettaknit S.r.l.
Via Baccio del Bianco, 16/18
59100 Prato – Italy
Tel. +39 0574 967504

9.5. If the return is valid and the items are undamaged, unused, and on time, the Company will refund the purchase amount, excluding shipping costs.

9.6. Refunds will be made within 30 (thirty) days of return acceptance, using the original payment method.

10. Legal Warranty

10.1. Products are covered by the legal warranty of conformity under Articles 128–135 of the Consumer Code.

10.2. The Customer is entitled to a free remedy (e.g., replacement) or, if applicable, a price reduction or contract termination.

10.3. The warranty is valid for 2 years from delivery and must be claimed within 2 months of discovering the defect.

11. Limitation of Liability

11.1. The Company is not liable for indirect, incidental, or consequential damages related to the use of the Website or Products, except where required by law.

11.2. Product colors and shades displayed online may vary due to screen settings or devices.

12. Privacy and Data Processing

12.1. Customer data is processed in compliance with EU Regulation 2016/679 (GDPR).

12.2. Full details are provided in the Website’s Privacy Policy section.

13. Intellectual Property

13.1. All Website content (images, text, graphics, patterns, tutorials) is the exclusive property of Bettaknit S.r.l. or its respective owners, protected by copyright and intellectual property laws.

13.2. Reproduction, even partial, for purposes other than personal use, is strictly prohibited without written permission.

14. Governing Law and Jurisdiction

14.1. The Contract is governed by Italian law.

14.2. Any dispute regarding its interpretation will fall under the exclusive jurisdiction of the Court of Prato, Italy.

15. Amendments to the Terms

15.1. Bettaknit S.r.l. reserves the right to amend these Terms at any time. Changes will apply to future orders from the date they are published on the Website.